Chinar Classes – Privacy Policy

Information We Collect

To provide you with seamless access to mock tests, study notes, and video courses, we collect the following information:

Personal Information (provided by you)

Full Name – for certificates, reports, and personalization
Phone Number – used for login, OTP verification, and account recovery
Email Address – for communication, payment receipts, and support
Password – stored in encrypted format (hashed, never plain text)

Automatically Collected Data

Device information (browser type, OS, screen resolution)
IP address and approximate geolocation (for security & analytics)
Login timestamps, test attempt history, and pages visited
Crash logs and performance data (to improve platform stability)

How We Use Your Information

Account creation & authentication

Granting access to purchased content

Processing payments & subscriptions

Sending important updates (exam alerts, new tests)

Preventing fraud & unauthorized access

Improving platform performance & user experience

Note: We never sell your personal data to third parties. Your information is used only for educational services and platform operations.

Payment Information & Security

All payments on Chinar Classes are processed through Razorpay, a PCI-DSS Level 1 compliant payment gateway. We do not directly collect, store, or have access to your full card numbers, UPI PIN, or banking credentials. Transaction IDs and payment status are stored for record-keeping and refund verification purposes only.

PCI DSS Compliant TLS 1.2 Encryption 7-year record retention

Third-Party Services We Use

We rely on trusted partners to deliver our services. These third parties have limited access to your data and are contractually bound to protect it:

Google Firebase

Google Analytics

Razorpay

Cloud Hosting

Push Notifications

WhatsApp Support

We never share your personal information with advertisers or unauthorized third parties.

Your Rights: Access, Correction & Deletion

You have the right to:

Access the personal data we hold about you
Update or correct inaccurate information (via your profile)
Request deletion of your account and associated data
Withdraw consent for non-essential communications

To request account deletion or data removal:

Email us at Jkssbtests@gmail.com with the subject "DELETE MY ACCOUNT" from your registered email/phone. We will process your request within 7 working days.

Cookies & Tracking Technologies

We use essential cookies to maintain your login session, remember preferences, and improve performance. Analytics cookies (Google Analytics) help us understand platform usage – these are anonymized and do not identify you personally. You can disable cookies in your browser settings, but some features (like staying logged in) may not work properly.

Children's Privacy

Chinar Classes is intended for exam aspirants typically aged 18 and above. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top indicates when changes were made. Continued use of Chinar Classes after modifications constitutes acceptance of the revised policy.

Questions about your privacy?

Our data protection officer is available to address your concerns.

Privacy Team WhatsApp